Privacy Policy

Version 1.1
Last updated: 27/11/2024

1. Introduction

At Shopery Networks SL ("the Company"), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and share your data when you interact with our services, in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Spanish data protection laws, including the Ley Orgánica de Protección de Datos y Garantía de los Derechos Digitales (LOPDGDD).

By using our services or accessing our website, you agree to the practices described in this Privacy Policy.

2. Data We Collect

We may collect and process the following types of personal data:

  1. Identity Data: Name, surname, job title, and company name.
  2. Contact Data: Work email address, phone number, and postal address.
  3. Account Data: Login credentials, user preferences, and roles.
  4. Usage Data: Information on how you use our services, including interactions on the platform, log files, and technical data (e.g., IP address, browser type, and operating system).
  5. Transaction Data: Records of subscription fees or additional services provided (not including financial transactions, which occur externally).
  6. Support Data: Information provided when contacting customer support.

3. How We Collect Your Data

We collect personal data through the following means:

  • When you register for an account on our platform.
  • When you input data into the platform as part of your business activities.
  • When you contact us for support or submit inquiries.
  • Automatically, through cookies and other tracking technologies (see our [Cookie Policy]).

4. Purposes and Legal Bases for Processing

We process your data for the following purposes, under the corresponding legal bases:

Purpose
Legal Basis
Providing and managing services
  • Contractual necessity
Managing user accounts
  • Contractual necessity
Improving our services
  • Legitimate interests
Marketing and communications
  • Consent (where required)
Ensuring platform security
  • Legitimate interests and legal obligations
Complying with legal obligations
  • Legal obligations

5. Data Sharing

We share your personal data only when necessary and under strict agreements to ensure compliance with GDPR. Data may be shared with:

  • Service Providers: To provide infrastructure, analytics, and customer support.
  • Authorities: When required to comply with legal obligations.
  • Other Parties: In the context of business transfers or mergers, subject to applicable laws.

We do not sell your personal data to third parties.

6. International Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure it is protected using appropriate safeguards, such as:

  • Standard Contractual Clauses approved by the European Commission.
  • Transfers to countries deemed to provide adequate protection by the European Commission.

7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. Specific retention periods are documented in our [Data Retention Policy].

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  1. Access: Request a copy of your personal data.
  2. Rectification: Correct incomplete or inaccurate data.
  3. Erasure: Request deletion of your data under certain conditions.
  4. Restriction: Request limited processing of your data.
  5. Portability: Receive your data in a structured, commonly used format.
  6. Objection: Object to data processing, including for marketing purposes.
  7. Withdraw Consent: Revoke consent for processing at any time.

To exercise these rights, contact us at [insert contact details].

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience. For more information, see our [Cookie Policy].

10. Data Security

We implement robust security measures to protect your personal data, including:

  • Encryption of sensitive data.
  • Regular security assessments.
  • Restricted access to personal data.

11. Breach Notification

In the event of a personal data breach, we will notify affected individuals and the relevant supervisory authority (Agencia Española de Protección de Datos) in accordance with GDPR requirements.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

13. Contact Information

If you have questions about this policy or your data, please contact:

Data Protection Officer (DPO)

Email: dpo@shopery.com